Refund policy

Return, Refund & Replacement Policy

Effective Date

This Return, Refund & Replacement Policy applies to all purchases made through our website.

1. Order Cancellation

Orders may be cancelled within 12 hours of placement, provided production or processing has not already begun.

Once an order has entered production, it cannot be cancelled, modified, or refunded.

2. Returns

As each item is manufactured specifically for the customer after an order is placed, we do not accept returns or exchanges for:

  • Change of mind

  • Incorrect size selected by the customer

  • Incorrect color selected by the customer

  • Personal preference regarding fit, fabric feel, or design

  • Accidental orders

  • Delivery delays caused by courier services

Customers are encouraged to carefully review product descriptions, size charts, and order details before completing their purchase.

3. Damaged, Defective, or Incorrect Items

We will gladly provide a replacement or refund if:

  • The product arrives damaged

  • The product contains a manufacturing defect

  • The wrong item was delivered

  • The item differs significantly from the order placed

To qualify, customers must contact us within 7 days of delivery and provide:

  • Order number

  • Clear photographs of the product

  • Photographs of the packaging (if applicable)

  • Description of the issue

Failure to provide sufficient evidence may result in the claim being declined.

4. Replacement Process

Once a claim is reviewed and approved, we may:

  • Issue a replacement item at no additional cost; or

  • Provide a full or partial refund, depending on the circumstances.

The resolution method will be determined at our sole discretion.

5. Refunds

Approved refunds will be processed to the original payment method.

Refund processing times may vary depending on the payment provider, bank, or card issuer.

Shipping fees, customs duties, taxes, and other non-refundable charges may not be refunded unless required by applicable law.

6. Lost Packages

If a shipment is confirmed lost in transit by the courier, we will investigate the matter and, where appropriate, provide a replacement or refund.

Claims for lost packages must be reported within 14 days after the estimated delivery date.

7. Incorrect Address Information

Customers are responsible for providing accurate shipping information.

We are not responsible for orders delayed, returned, or lost due to incorrect or incomplete addresses provided during checkout.

Additional shipping charges may apply if a package must be reshipped.

8. Color & Product Variations

Actual product colors, print placement, and appearance may vary slightly from images displayed on the website due to:

  • Screen and monitor differences

  • Lighting conditions

  • Manufacturing tolerances

  • Fabric batches

Such minor variations shall not be considered defects.

9. Chargebacks

Customers agree to contact our support team before initiating a payment dispute or chargeback.

Fraudulent or abusive chargebacks may result in future orders being refused.

10. Contact Us

For return, replacement, or refund requests, please contact:

Email: jazzyjumble1988@gmail.com

Please include your order number and a detailed description of the issue to help us resolve your request promptly.